{"id":404,"date":"2025-08-24T16:39:25","date_gmt":"2025-08-24T16:39:25","guid":{"rendered":"https:\/\/cheeheemedia.com\/tcm\/?page_id=404"},"modified":"2025-08-26T14:27:11","modified_gmt":"2025-08-26T14:27:11","slug":"policies","status":"publish","type":"page","link":"https:\/\/cheeheemedia.com\/tcm\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"<section class=\"bde-section-404-100 bde-section\">\n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-table-of-contents-404-101 bde-table-of-contents\">\n<div class=\"bde-table-of-contents__wrapper\">\n  <header class=\"bde-table-of-contents__header\">\n        <h3 class=\"bde-table-of-contents__title toc-ignore\">Policies<\/h3>\n           <\/header>\n  \n  <div class=\"bde-table-of-contents__list\">\n    <nav id=\"bde-toc\" class=\"toc js-breakdance-toc\" aria-label=\"Policies\">There are no headings in this document.<\/nav>\n  <\/div>\n<\/div>\n\n\n<\/div><div class=\"bde-rich-text-404-104 bde-rich-text breakdance-rich-text-styles\">\n<h1>Refund Policy<\/h1><p><strong>Effective Date:<\/strong> 25th August 2025<\/p><p>At <strong>Chee Hee Media<\/strong> and <strong>TCM by Chee Hee<\/strong>, operated by <strong>SENG CHEE HEE (003662572-D)<\/strong>, we want you to feel confident in your purchase. Please read our refund policy carefully.<\/p><h2>Digital Products (eBooks, Guides, Kits, Collections)<\/h2><ul><li>All digital products purchased through our website are covered by our <strong>30-Day Money Back Guarantee<\/strong>.<\/li><li>If you are not satisfied with your purchase, you may request a full refund within 30 days of your purchase date.<\/li><li>Refunds will be issued for the entire purchase amount, with no deductions for transaction or processing fees.<\/li><li>Refunds will be processed back to the original payment method. Depending on your bank or payment provider, it may take 5\u201310 business days for the refund to appear.<\/li><\/ul><h2>Courses &amp; Programs<\/h2><ul><li>All courses, video content, and programs are also covered by the <strong>30-Day Money Back Guarantee<\/strong>.<\/li><li>You may request a full refund within 30 days of purchase, no conditions required.<\/li><li>Refunds will be processed to the original payment method within 5\u201310 business days.<\/li><\/ul><h2>Non-Refundable Items<\/h2><p>Please note that the following are not eligible for refunds:<\/p><ul><li>Gift cards<\/li><li>Promotional bonuses or free items included with a purchase<\/li><li>Any product purchased outside of our official website<\/li><\/ul><h2>Refund Process<\/h2><p>To initiate a refund, please email us at <strong>alex[at]cheeheemedia[dot]com<\/strong> with the following details:<\/p><ul><li>Full name<\/li><li>Email address used for the purchase<\/li><li>Order number<\/li><li>Reason for the refund request (optional)<\/li><\/ul><p>Our support team will review your request and respond within 2\u20133 business days.<\/p><h2>Contact Us<\/h2><p>If you have any questions about our refund policy, please contact us:<br \/>\ud83d\udce7 alex[at]cheeheemedia[dot]com<br \/>\ud83d\udccd <strong>SENG CHEE HEE (003662572-D) - Bukit Jalil, Malaysia<\/strong><\/p><h1>Terms &amp; Conditions<\/h1><p><strong>Effective Date:<\/strong> 25th August 2025<\/p><p>These Terms &amp; Conditions (\u201cTerms\u201d) govern your use of the websites <a href=\"https:\/\/cheeheemedia.com\/\">cheeheemedia.com<\/a> and <a href=\"https:\/\/tcmbycheehee.com\/\">tcmbycheehee.com<\/a>, operated by <strong>SENG CHEE HEE (003662572-D)<\/strong>, trading as <strong>Chee Hee Media<\/strong> and <strong>TCM by Chee Hee<\/strong> (\u201cwe,\u201d \u201cour,\u201d \u201cus\u201d).<\/p><p>By accessing, purchasing, or using our websites and products, you agree to these Terms. Please read them carefully.<\/p><h2>1. Eligibility &amp; Use of Our Websites<\/h2><ul><li>You must be at least 18 years old to make purchases.<\/li><li>You agree to use our content and products for personal, non-commercial purposes only.<\/li><li>Unauthorized reproduction, distribution, resale, or sharing of our content is strictly prohibited.<\/li><\/ul><h2>2. Digital Products &amp; Courses<\/h2><ul><li>All guides, kits, and courses are delivered digitally (via email, download link, or third-party platforms such as Builderall).<\/li><li>Access is generally provided immediately after purchase unless otherwise stated.<\/li><li>Course access may be time-limited or ongoing, depending on the specific offer.<\/li><li>We reserve the right to update, modify, or remove content to improve the program or service.<\/li><\/ul><h2>3. Payments<\/h2><ul><li>Payments are securely processed through third-party providers (e.g., Stripe).<\/li><li>By making a purchase, you also agree to the terms of those payment providers.<\/li><\/ul><h2>4. Refund Policy<\/h2><p>Refunds are covered under our Refund Policy, available here: <a href=\"https:\/\/chatgpt.com\/c\/68ab4872-7d30-832f-bb1b-11d5b061557d#refund-policy\">Refund Policy<\/a>.<\/p><h2>5. Intellectual Property<\/h2><ul><li>All content, including text, videos, graphics, and digital materials, is the intellectual property of Chee Hee Media \/ TCM by Chee Hee and <strong>SENG CHEE HEE (003662572-D)<\/strong>.<\/li><li>You are granted a personal, non-transferable license to use the materials for your own learning and reference.<\/li><li>Copying, sharing, or distributing our content without prior written consent is prohibited.<\/li><\/ul><h2>6. Limitation of Liability<\/h2><ul><li>Our guides, courses, and products are for educational and informational purposes only.<\/li><li>They are not a substitute for medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding your health.<\/li><li>We are not liable for any direct, indirect, or incidental damages resulting from your use of our websites or products.<\/li><\/ul><h2>7. Termination of Access<\/h2><ul><li>We reserve the right to suspend or terminate your access immediately if you violate these Terms, misuse our services, or engage in unlawful activity.<\/li><li>We also reserve the right to discontinue, modify, or terminate a service at our discretion. In such cases, we will provide reasonable prior notice to affected customers whenever possible.<\/li><\/ul><h2>8. Changes to Terms<\/h2><p>We may update or modify these Terms at any time. The \u201cEffective Date\u201d will always reflect the most recent revision. Continued use of our websites or products after changes means you accept the updated Terms.<\/p><h2>9. Governing Law<\/h2><p>These Terms shall be governed by and interpreted according to the laws of Malaysia.<\/p><h2>10. Contact<\/h2><p>If you have questions about these Terms, please contact us:<br \/>\ud83d\udce7 alex[at]cheeheemedia[dot]com<br \/>\ud83d\udccd <strong>SENG CHEE HEE (003662572-D) - Bukit Jalil, Malaysia<\/strong><\/p><h1>Privacy Policy<\/h1><p><strong>Effective Date:<\/strong> 25th August 2025<\/p><p><strong>Chee Hee Media<\/strong> and <strong>TCM by Chee Hee<\/strong>, operated by <strong>SENG CHEE HEE (003662572-D)<\/strong> (\u201cwe,\u201d \u201cour,\u201d \u201cus\u201d), respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit <a href=\"https:\/\/cheeheemedia.com\/\">cheeheemedia.com<\/a> and <a href=\"https:\/\/tcmbycheehee.com\/\">tcmbycheehee.com<\/a>.<\/p><h2>1. Information We Collect<\/h2><p>We may collect:<\/p><ul><li>Personal information (name, email, billing details) when you purchase products or sign up for newsletters.<\/li><li>Non-personal information (browser type, IP address, usage data) to improve site performance.<\/li><\/ul><h2>2. How We Use Your Information<\/h2><p>We use your information to:<\/p><ul><li>Deliver digital products, services, and customer support.<\/li><li>Send updates, educational content, and marketing communications (you may opt out anytime).<\/li><li>Process payments securely via third-party providers such as Stripe and Builderall.<\/li><\/ul><p><strong>Lawful Basis for Processing (for EU\/UK visitors):<\/strong><br \/>We process personal data either:<\/p><ul><li>Based on your consent (e.g., when you subscribe to newsletters), or<\/li><li>As necessary to fulfill a contract (e.g., delivering purchased products).<\/li><\/ul><h2>3. Data Sharing<\/h2><ul><li>We do not sell your personal information.<\/li><li>Data may be shared with trusted service providers (e.g., payment processors, email platforms) only as necessary to operate our business.<\/li><\/ul><h2>4. Data Retention<\/h2><p>We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.<\/p><h2>5. Data Security<\/h2><p>We take reasonable technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.<\/p><h2>6. Cookies<\/h2><p>Our websites may use cookies to enhance your browsing experience. You may disable cookies in your browser settings, though this may affect site functionality.<\/p><h2>7. Cross-Border Data Transfers<\/h2><p>Your information may be transferred to and stored on servers located outside your country (including by service providers such as Stripe, Builderall, and email platforms). By using our services, you consent to such transfers, which are performed with safeguards to protect your data.<\/p><h2>8. Your Rights<\/h2><p>You have the right to:<\/p><ul><li>Request access, correction, or deletion of your personal data.<\/li><li>Unsubscribe from marketing emails at any time by clicking the \u201cunsubscribe\u201d link.<\/li><\/ul><p><strong>Note:<\/strong> Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors.<\/p><h2>9. Third-Party Links<\/h2><p>Our websites may contain links to third-party sites. We are not responsible for the privacy practices of those sites.<\/p><h2>10. Updates to This Policy<\/h2><p>We may update this Privacy Policy occasionally. Changes will be posted on this page with a new effective date.<\/p><h2>11. Contact Us<\/h2><p>If you have any questions or requests regarding your data, contact us:<br \/>\ud83d\udce7 alex[at]cheeheemedia[dot]com<br \/>\ud83d\udccd <strong>SENG CHEE HEE (003662572-D) - Bukit Jalil, Malaysia<\/strong><\/p>\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Policies There are no headings in this document. Refund PolicyEffective Date: 25th August 2025At Chee Hee Media and TCM by Chee Hee, operated by SENG CHEE HEE (003662572-D), we want you to feel confident in your purchase. Please read our refund policy carefully.Digital Products (eBooks, Guides, Kits, Collections)All digital products purchased through our website are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-404","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policies - Traditional Chinese Medicine by Chee Hee<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cheeheemedia.com\/tcm\/policies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policies - Traditional Chinese Medicine by Chee Hee\" \/>\n<meta property=\"og:description\" content=\"Policies There are no headings in this document. 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